Most frequently asked questions


You can visit the studio but please contact me before making a special journey to confirm a suitable time, as I may be offsite glass blowing or at another event.

Exit M54 junctions 4 or 6. Follow the brown and white tourism signs for Ironbridge Gorge.

There are three approach roads to the Ironbridge gorge, look out for the brown and white Ironbridge Museums sign as this will guide you to the most appropriate route to Jackfield.

You will then see the signs for the Jackfield Tile Museum. We are in the Fusion building on this site.

Sat Nav postcode is TF8 7AP

The best way to care for your glass is to wash in lukewarm soapy water, rinse and wipe dry with a lint free cloth. Newspaper that has been scrunched up to soften it a little works really well for the final smear free buff. Alternatively you can use any quality glass cleaner and finish the same way.

After cleaning glass with a sandblasted surface (frosted) this can be wiped over with a cloth dabbed in car dashboard cleaner to give a silky smooth finish that prevents unsightly fingerprints when handled.


You will receive an Order Confirmation email as soon as you have placed an order. If you do not receive this email please contact us so that we can investigate and confirm that your order has been received successfully.

This website uses PayPal for the processing of payments.

You can use Credit Cards through PayPal.

No we are not VAT registered.

We do not offer returns.


We use a range of national couriers, as well as Royal Mail, to meet a wide variety of delivery requirements. Once payment has cleared we aim to dispatch all items within 3 days subject to arranging a suitable courier and convenient time for delivery. The courier charge includes delivery to the door of your property.  

Delivery charges on our products applies to UK mainland only; excluding Scottish highlands and islands. Pleasecontact usif you wish delivery to these locations so we may obtain the best possible price that meets your requirements. 

We have a flat rate for all our UK domestic shipping £10.00 P&P.  

You will receive an email to confirm your items have been despatched which will also contain a tracking link. 

We use recyclable high quality cartons for the outer packaging and biodegradable void fill / Packaging Peanuts to fill the inside of the carton, the items themselves will be wrapped in acid free tissue and bubble wrap. Breakages are extremely rare as we pack things well – but if your purchase arrives damaged, please contact us immediately. 


Still have questions?